Payment, Shipping & Returns

We are based in Canby, Oregon – just south of Portland.

The first time you place an order, you’ll be asked on the Checkout page if you’d like to create an account. If you check the box, you’ll then be prompted to create a password. After your account has been created you can save address information, come back anytime to check on your orders, and save your Wishlist.

We use the payment platform Square which takes Visa, Mastercard, Discover and American Express.

Shipping depends upon what you order. Because we sell such varied products, we calculate shipping based on how products will fit together in boxes or envelopes. You will get a shipping quote when you place items in your cart.

We use USPS for a majority of our shipping. Most boxes will ship via USPS Priority Mail and envelopes (for paper products, t-shirts, textiles) will ship USPS First Class.

Yes. After your order is shipped, you will will receive a tracking number.

We want you to be completely happy with your purchase. If you are not happy with your item(s), we will refund you for the full amount of the purchase within 14 days of the date you received the item. The item must be in it’s original saleable condition, and in original packaging.

If there is an issue with the product, let us know. We can exchange an item for you within 14 days of the purchase if we have the item in stock that you wish to exchange for.

For either return or exchange, please email us for a Return/Exchange Authorization Form.

In most cases, yes, if we have another in stock. We may ask you to either provide a photograph or two of the damaged item or to return the damaged item. Please email if an item is damaged and you need to exchange an item, and we will gladly work with you.

We wish shipping wasn’t so expensive these days too. We’ve all gotten used to the free shipping some of the “big guys” offer; however, small retailers like us still have to charge shipping fees or we lose our shirts. We don’t up-charge the shipping costs. You pay what we pay for shipping through our carriers.

We don’t currently sell gift cards, but we hope to in the near future!

General Questions

Duke and Lulu are our close friends’ awesome bulldogs. We love the dogs, and their names are great, so Duke & Lulu’s it was!

Artists and craftspeople spend hundreds of hours honing their skills in order to bring their products to market. Like all of us, they have bills to pay and families to support. We believe that they should be paid a living wage just like everyone else. Making products by hand takes a lot of time. It’s not like a company that produces widgets on a machine in mere minutes. Buying carefully crafted, handmade products means that you too value their time and skill. The products you purchase from Duke & Lulu’s aren’t part of the Disposable Economy. They are items that will stand the test of time and that you will be proud to have in your home for many years to come.

A D&L Exclusive is a product that you’ll only find in our shop. We build some of the items ourselves, and some items we work with artists to create exclusive styles, colors or items just for Duke & Lulu’s.

We are always on the look out for new products to sell. If you’d like us to consider your product(s), please send us an email with your contact information, a description of your product and photos of your product.

A product’s actual dimensions are listed in the “Description” tab. The dimensions listed in the “Additional Information” tab are for shipping purposes. We know it’s a little confusing but in order for us to ship multiple items in a single box to save you money on shipping charges, we have have to do it this way.

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